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Team Leader CX Operations

TELUS Digital Europe

Deutschland full-time
Salary Unclear

No salary information provided for this job

Estimate only, based on published German immigration authority figures. Not immigration advice — always confirm with your employer or a qualified immigration adviser.

Description

Description Overview: Manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded. Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as wel…

Estimate only — not immigration advice. Always confirm sponsorship and eligibility directly with the employer.